Contact CyberMark Agency
Tell us what you need help with and we'll reply within 1 business day.
Request a Security Consultation
Get in Touch
What happens next?
- We review your message within 1 business day
- We reply with next steps or clarifying questions
- If needed, we schedule a short security consultation call
Common Questions
1. How quickly will you respond to my enquiry?
We aim to respond to all enquiries within one business day. If your request is urgent or involves a potential cybersecurity incident, please call us directly for immediate assistance.
2. Do you only work with businesses in New Zealand?
Our primary focus is helping small and medium-sized businesses across New Zealand. We also support businesses in Australia and other regions depending on their cybersecurity requirements.
3. Is the initial consultation free?
Yes. We offer a free initial consultation to understand your business, discuss your cybersecurity challenges, and recommend suitable solutions without any obligation.
4. What cybersecurity services do you provide?
We offer managed cybersecurity services, including endpoint protection, network monitoring, firewall management, phishing simulation and security awareness training, vulnerability assessments, penetration testing, cloud security, compliance support, and backup and disaster recovery solutions.
5. How do I know which cybersecurity service my business needs?
If you're unsure, simply contact us. We'll discuss your current setup, identify potential risks, and recommend solutions that match your business size, industry, and security requirements.
6. Can you help if my business has experienced a cyberattack?
Yes. If you suspect ransomware, phishing, malware, unauthorized access, or another security incident, contact us as soon as possible. We'll assess the situation and help you contain, investigate, and recover from the incident.
7. Do you offer remote cybersecurity support?
Yes. Most of our cybersecurity services can be delivered remotely, allowing us to protect and support businesses across New Zealand without requiring an on-site visit.
8. Do you provide ongoing managed cybersecurity services?
Yes. We offer ongoing monitoring, threat detection, endpoint protection, security updates, compliance reporting, and proactive support to help keep your business secure year-round.