A cyber attack doesn't wait for business hours, and neither do we. CyberMark Agency provides cyber security incident response for New Zealand small businesses, from the moment a threat is detected through containment, recovery, and the compliance reporting you'll need afterwards.
Talk to Our Incident Response TeamCyber attacks aren't just a big-business problem anymore. CERT NZ and industry reports consistently show that small and medium businesses across New Zealand are increasingly targeted because they're seen as easier entry points with weaker defences.
A single ransomware attack can shut down your operations entirely
A phishing breach can expose your customer data and destroy trust
Unauthorised access incidents trigger obligations under the NZ Privacy Act 2020
The difference between a minor disruption and a business-ending event is how fast and how well your incident response is executed
When something looks off on your network, our monitoring picks it up straight away. From there, our team checks how serious it is, ranks it against any other active issues, and starts containment without delay — so a small problem doesn't turn into a bigger one while you wait.
The first job during an attack is to stop it spreading. We cut off affected devices and accounts from the rest of your network so we can investigate without the threat moving further — particularly important with ransomware, compromised email accounts, or unauthorised logins.
Once things are under control, we dig into what actually happened: how the attacker got in, what they touched, and whether any data left your systems. This is the groundwork for your post-incident report and for any notifications you may need to make under the NZ Privacy Act.
With the threat dealt with, we help bring your systems back online safely, restoring from backup where needed, closing the gaps that let the attacker in, and tightening things up so the same issue doesn't happen twice.
Don't have an incident response plan in place? We build one tailored to your business, covering roles, escalation paths, communication templates, and response playbooks — so your team knows exactly what to do from minute one.
Every incident is documented in a clear, plain-language report — what happened, how it was contained, and what was done to fix it. This pairs directly with our compliance reporting services, giving you the evidence trail regulators and auditors expect.
Continuous monitoring across your endpoints, network, and cloud environment flags anomalies the moment they appear — powered by Bitdefender EDR and Zabbix monitoring, already protecting your business.
Our NZ-based team activates your cyber security incident response plan, contains the threat, and begins investigation. 24/7 add-on clients receive after-hours alerting; all others receive prompt business-hours response with emergency escalation available.
We guide restoration of affected systems and data, verify the threat is fully eradicated, and confirm your environment is safe to return to normal operations.
You receive a full post-incident report documenting the timeline, root cause, and remediation steps, plus recommendations to close the gaps that allowed the incident to happen.
Most cybersecurity providers build security incident response platforms for enterprises with in-house SOC teams, then try to scale them down for smaller businesses. CyberMark was built the other way around: for NZ businesses with 1–50 staff, from day one.
Real people who understand the NZ Privacy Act 2020 and the local threat landscape reported by CERT NZ and the National Cyber Security Centre — not an offshore call centre.
Baseline protection is live within 48 hours, so your incident response capability isn't sitting on a six-week enterprise rollout.
The same Bitdefender EDR and Backblaze infrastructure trusted by large organisations, managed for you.
Month-to-month plans. We retain clients by doing the job well, not through contract friction.
Incident response isn't bolted on — it's connected to your endpoint protection, backups, and compliance reporting for a single, coordinated defence.
Incident response is included as standard for every CyberMark client. The level of coverage depends on your plan.
with any CyberMark plan
per endpoint / month
per month
Waiting until you're breached to secure incident response cover costs you time and leverage. A retainer locks in your SLAs before you need them.
Waiting until you're breached to find an incident response provider costs you the most valuable resource you have: time.
No negotiation when an incident hits — your response times and escalation paths are already defined and documented.
A documented IT security incident response plan template customised to your business and systems, ready to execute.
Priority access to our response team, day or night, so you're never waiting for help when you need it most.
Annual plan reviews to keep pace with new threats and regulatory changes, ensuring your response stays current.
Everything you need to know about security incident response
Security incident response is the coordinated process of detecting, containing, investigating, and recovering from a cybersecurity incident, such as ransomware, data breaches, or unauthorised access, with the goal of minimising damage and restoring normal operations as quickly as possible.
A cyber security incident response plan is a documented strategy outlining how your business will detect, respond to, and recover from a security incident. It defines roles, responsibilities, communication procedures, and escalation paths so your team can act decisively under pressure.
While frameworks vary, most incident response processes follow these steps: preparation, identification, containment, eradication, recovery, communication/reporting, and lessons learned (post-incident review). CyberMark manages each of these stages for you as part of our incident response service.
Not an in-house one. CyberMark acts as your outsourced cyber security incident response team, giving you access to experienced responders, forensic investigation, and recovery support without the cost of hiring full-time security staff.
Clients on our 24/7 Security Monitoring add-on get round-the-clock detection and after-hours response. All clients receive prompt business-hours response, investigation support, remediation guidance, and a post-incident report.
Yes. Every incident is documented with a clear post-incident report that supports your obligations under the NZ Privacy Act 2020, including breach notification requirements. This ties directly into our compliance reporting service.
Managed detection focuses on ongoing monitoring to catch threats early. Incident response is the action taken once a threat is confirmed — containment, investigation, and recovery. CyberMark combines both as part of a single managed service.
A free security assessment takes 15–30 minutes and gives you a clear picture of your current incident readiness, whether you proceed with CyberMark or not.
Book Your Free Security Assessment✓ NZ-Based Team ✓ No Lock-in Contracts ✓ Emergency Response Available ✓ Built for 1–50 Staff