Endpoint Detection and Response (EDR) Services for Small Businesses

Stop ransomware, malware, and zero-day attacks before they reach your business. CyberMark Agency delivers managed Endpoint Detection Services powered by Bitdefender EDR, built for New Zealand small businesses and live in 48 hours.

Book Your Free EDR Assessment
✓ NZ-Based Security Team✓ No Lock-in Contracts✓ Protected in 48 Hours✓ Built for 1–50 Staff Businesses

Our Managed EDR Service Includes

Bitdefender EDR Deployed to Every Device

The same enterprise-grade endpoint protection platform trusted by organisations with thousands of endpoints globally, deployed across your entire fleet within 48 hours.

24/7 Endpoint Monitoring (Optional Add-On)

Round-the-clock monitoring with after-hours alerting and response, so threats are caught and contained even outside business hours.

Threat Investigation and Containment

When suspicious activity is flagged, our team investigates, isolates the affected endpoint, and stops the spread before it reaches the rest of your network.

Ongoing Optimisation and Reporting

Your EDR configuration is continuously tuned based on real-world activity, with monthly plain-language reports covering threats detected, blocked, and your overall security posture.

Expert Support During Incidents

Our MDR team provides full incident response, root cause analysis, and a post-incident report, useful documentation if you're ever subject to scrutiny under the NZ Privacy Act.

Compliance-Ready Reporting

Endpoint security activity feeds directly into your compliance reporting for frameworks including the NZ Privacy Act 2020, Australia's Privacy Act 1988, HIPAA, and GDPR.

Why Your Business Needs Managed Endpoint Protection?

Many NZ organisations still rely on traditional antivirus or basic endpoint protection that only reacts after damage is done. These tools struggle against modern ransomware, fileless malware, and phishing-driven attacks because they're built to recognise threats they've already seen, not threats that are brand new.

Real-Time Threat Detection Automatically identify suspicious activity the moment it happens using advanced machine learning models trained on global threat data.
Guided Incident Response When a threat is detected, our team investigates immediately, contains the activity, and walks you through exactly what occurred and what to do next.
Curated Threat Intelligence Get the expertise of a full security operations team without the cost of hiring in-house analysts, powered by continuously updated threat intelligence.
Complete Endpoint Visibility A clear, real-time view of your organisation's entire endpoint security posture, so you always know where you stand.
Faster Containment, Less Downtime The sooner a threat is isolated, the less it costs your business. Our monitoring and response process is built to minimise disruption.
Audit-Ready Reporting Plain-language reports on your EDR security posture at any moment, aligned with compliance obligations under the NZ Privacy Act 2020.

Protected in Three Steps

1

Free Security Assessment

A quick questionnaire and baseline security scan to understand your current endpoint exposure and risks. No cost, no obligation.

2

We Deploy Your EDR Layer

Bitdefender EDR is rolled out across every device, monitoring is configured, and your firewall is reviewed and hardened. You don't touch a single configuration file.

3

Continuous Monitoring & Monthly Reports

From day one, your endpoints are monitored continuously. Every month you get a clear, jargon-free report on what was detected, what was blocked, and how your endpoint security posture looks.

Choose the Right Endpoint Security Plan

Protect every laptop and PC with Bitdefender-powered EDR and proactive monitoring, without hiring a full-time security team.

Starter

$25 NZD

per endpoint/month

  • Bitdefender EDR
  • Zabbix monitoring (CPU, RAM, Disk)
  • Key process monitoring
  • Threat detection and alerting
  • Monthly security reporting
  • ✗ Compliance reporting not included

Security + Firewall

$30 NZD

per endpoint/month

  • Everything in Starter, plus:
  • Managed firewall configuration
  • Firewall hardening
  • Annual Security Framework Assessment
  • Choose one compliance framework
  • Additional frameworks as add-ons

24/7 Security Monitoring

+$35 NZD

per endpoint/month add-on

  • Everything in your base plan, plus:
  • Round-the-clock monitoring
  • After-hours alerting
  • Threat investigation
  • Response outside business hours
  • 24/7 security coverage

Who Needs Endpoint Detection Services?

If your business uses computers and runs on data, client trust, or any form of online banking or email, you need EDR.

Run a business with 1-50 staff

No dedicated in-house IT security team needed.

Handle client data

Financial records or personal information covered by the NZ Privacy Act 2020.

Currently rely on basic antivirus

Built-in Windows antivirus or a basic consumer security tool is not enough.

Have staff working remotely

On personal devices or across multiple locations.

Never had a formal security assessment

You don't know where your gaps are.

Want to reduce cyber insurance premiums

Demonstrate active endpoint monitoring.

Why New Zealand Businesses Choose CyberMark Agency for EDR?

Most endpoint security providers built their service for organisations with in-house IT teams, then tried to scale it down. CyberMark was designed from day one for NZ businesses with 1-50 staff.

NZ-Based Cybersecurity Team

Every person on your account operates from New Zealand. We understand the NZ Privacy Act 2020, the NCSC threat landscape, and what a 12-person Wellington or Auckland business actually needs.

Protected in 48 Hours, Not 6 Weeks

Enterprise EDR rollouts typically take four to six weeks. Baseline endpoint protection is live within 48 hours of onboarding, with full coverage in place within 5 to 7 business days.

Enterprise-Grade Platform, SMB Pricing

Bitdefender EDR is trusted by organisations with thousands of endpoints worldwide. You get that protection level starting from $25 NZD per endpoint per month, without hiring an in-house security analyst.

No Lock-in Contracts

Every plan is month-to-month. Cancel with 30 days' notice, no exit fees, no penalties.

Won't Slow Down Your Team

Bitdefender EDR runs quietly in the background. If any device shows performance issues after deployment, we diagnose and tune it at no extra cost.

Not sure which plan fits? Most businesses start with Security + Firewall because it combines endpoint protection, firewall management, and compliance reporting into a single managed service.

Frequently Asked Questions

Everything you need to know about endpoint detection and response

What is Endpoint Detection and Response (EDR)?

EDR is a security technology that continuously monitors devices for suspicious behaviour, automatically responds to contain threats, and gives you visibility into how an attack happened, going far beyond what traditional antivirus can do.

Do I need antivirus if I have EDR?

No. Modern EDR platforms like Bitdefender include antivirus as one component of a much broader detection and response system. You don't need to run separate antivirus alongside it.

Is EDR the same as a firewall?

No. A firewall controls network traffic in and out of your business. EDR monitors activity on your devices, what programs are running, what files are being changed, and whether behaviour looks malicious.

What's the difference between EDR and MDR?

EDR is the technology that detects and responds to threats on endpoints. MDR adds a human security team that actively monitors, investigates, and responds to every alert around the clock.

Will EDR slow down our computers?

No. Bitdefender EDR is designed to run in the background with minimal impact on performance. Most users notice no difference at all during day-to-day work.

Is EDR better than antivirus?

Yes. EDR provides continuous monitoring, behavioural threat detection, automated response, and full incident visibility, capabilities traditional antivirus was never designed to deliver. EDR is widely considered the modern standard for endpoint protection.

How quickly can my business get protected?

Baseline endpoint protection is active within 48 hours of onboarding. Full managed coverage, monitoring, firewall review, and compliance reporting is typically in place within 5 to 7 business days.

Get Protected Before an Attacker Finds Your Gap

44% of New Zealand businesses reported a successful cyberattack in the past year. A free EDR assessment takes 15-30 minutes and gives you a clear picture of exactly where your endpoints stand today.

Book Your Free EDR Assessment